ac998 Privacy Policy

1 Introduction

ac998 is a trusted online gaming platform providing services for players in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information.

This privacy policy describes how ac998 collects your personal information, the purposes for which it is used, how it is stored, and the circumstances under which it may be shared with third parties. By registering on our website or using any of our services, you are giving your consent to this policy.

We may modify or update this privacy policy from time to time. For any significant changes, we will publish a notice on our platform and users will be informed. We therefore recommend checking this page regularly.

2 Information We Collect

For the purposes of registration and service delivery on the ac998 platform, we may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Valid email address
• National ID card or passport number (for identity verification purposes)
• Current address

2.2 Financial Information

• Mobile banking account number (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Session data and cookie information
• Login time and service usage patterns

2.4 Gaming Information

• Game play history and results
• Bet amounts and frequency
• Bonus receipt and usage records
• VIP level and rewards history

3 How We Collect Information

We collect information in the following ways:

• Direct collection: Information you provide directly when completing registration forms, processing payments, or contacting support.
• Automatic collection: Information collected automatically through cookies, log files, and similar technologies while you use our platform.
• From third parties: Information received from authorized third-party service providers for the purposes of identity verification or fraud prevention.

3.1 Cookie Policy

Our website uses cookies. Cookies are small text files stored on your device that help us improve the quality of our services. Through cookies we remember your preferences, keep login sessions active, and analyze platform performance. You can disable cookies from your browser settings, but doing so may limit some services.

4 Purposes for Using Information

ac998 uses collected information for the following purposes:

4.1 Account Management

We use your information to create, maintain, and secure your account. Identity verification and age confirmation are part of our mandatory responsibilities.

4.2 Financial Transaction Processing

Information is used to complete deposit (minimum ৳500) and withdrawal (minimum ৳800) processes and to prevent financial fraud. This information is essential to ensuring the security of transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

4.3 Service Improvement and Personalization

By analyzing your gaming preferences and behavior, we create more relevant offers, bonuses, and game recommendations for you. This helps improve your experience on the ac998 platform.

4.4 Security and Fraud Prevention

We analyze technical information and gaming data to detect and prevent unauthorized access, fraudulent transactions, and suspicious activity.

4.5 Legal Compliance

Information may be used to comply with applicable laws and regulations, follow regulatory authority directives, and resolve disputes.

4.6 Communication and Support

Information is used to provide our 24/7 Bengali live chat support service, send important service-related notices, and share promotional information (with your consent only).

5 Information Sharing and Disclosure

ac998 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, technical support, and analytics services. These partners receive only the information necessary for their specific purpose and are bound to comply with our privacy standards.

5.2 Legal Obligations

It may be our legal responsibility to disclose information in response to court orders, government directives, or other legal requirements.

5.3 Responsible Gaming Protections

Relevant information may be used on a limited basis to provide necessary support in cases of gaming addiction or self-exclusion requests.

6 Data Security Measures

We have implemented industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS encryption is used for all data transmissions
• Sensitive information is stored in encrypted databases
• Only authorized personnel can view information through access control systems
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication (Two-Factor Authentication) is available
• Real-time monitoring for suspicious activity is active

While we strive to ensure the highest level of security, no method of transmitting or storing information on the internet is 100% secure. We therefore ask you to remain vigilant and keep your login credentials private.

7 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Certain information may be retained for a defined period after account closure due to legal requirements.
• Financial records: Transaction information is retained for the period required under financial law.
• Technical logs: Generally retained for 90 to 180 days.

Once the retention period ends, information is securely deleted or disposed of in a way that makes it no longer identifiable.

8 Your Rights

As a user of ac998, you have the following rights regarding your own information:

8.1 Right of Access

You may request to know what information we hold about you. We will inform you within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Information can be updated through your account settings or via support.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. We respect such requests.

To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected].

9 Children's Privacy

ac998 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or process personal information from minors. An age verification process is active at the time of registration.

If we are informed that a minor's information has been collected by mistake, we will take immediate steps to delete it and close the associated account. If you become aware of such an incident, please notify us at [email protected].

10 International Data Transfers

Our technology infrastructure may operate on servers located in various countries. If your information is transferred outside Bangladesh, we ensure that the transferred data remains protected in accordance with the standards of this privacy policy and that the necessary contractual safeguards are in place.

11 Responsible Gaming and Privacy

ac998 is committed to ensuring responsible gaming. Self-exclusion requests or requests to set gaming limits are kept confidential, and related information is used solely to fulfill that purpose.

We are always ready to support those experiencing gaming problems. Visit our responsible gaming page to learn more.

12 Policy Changes

ac998 reserves the right to change, amend, or update this privacy policy at any time. For significant changes:

• A prominent notice will be published on our website
• Registered users will be notified by email
• The date of the change will be updated at the top of this page

If you continue using our platform after any changes, you will be considered to have consented to the updated policy. We recommend checking this page regularly.

13 Other Important Information

13.1 Third-Party Links

Our platform uses third-party services (such as payment gateways). These services have their own privacy policies and their data collection is outside our control. We recommend reading their policies before using the relevant service.

13.2 Analytics and Monitoring

We use analytics tools to improve platform performance and analyze user experience. Information collected through this analysis is generally anonymized.

13.3 Advertising

We may display relevant bonuses and offers based on your gaming preferences and behavior. However, we do not share your information with external advertisers.